https://jobs.co.uk/job/service-desk-analyst-1st-amp-2nd-line-it-support-cardinal-newman-college--2b0a7c8e-0773-4c71-a386-f40ae800ce49 RSS feed for Service Desk Analyst (1st & 2nd Line IT Support) at Cardinal Newman College. en-gb Mon, 07 Sep 2026 18:59:35 GMT https://jobs.co.uk/job/service-desk-analyst-1st-amp-2nd-line-it-support-cardinal-newman-college--2b0a7c8e-0773-4c71-a386-f40ae800ce49 https://jobs.co.uk/job/service-desk-analyst-1st-amp-2nd-line-it-support-cardinal-newman-college--2b0a7c8e-0773-4c71-a386-f40ae800ce49 Sun, 06 Sep 2026 23:00:00 GMT Location: Preston | Salary: £31324 - £32199/annum Golden Hello Payment of up to 10% of | Type: Permanent | Service Desk Analyst (1st & 2nd Line IT Support) We welcome applications for this support post to commence as soon as possible For an outstanding candidate the college will consider a 'golden hello' payment of up to 10% of the annual salary. The Role The main duties and responsibilities of this role include: The Service Desk Analyst provides professional, responsive and customer-focused first and second-line technical support across Cardinal Newman College and Lancaster University School of Mathematics. Working within the Service Desk & End-User Support team, the postholder delivers support both through the IT Service Desk and in person across classrooms, offices and shared learning spaces. This is a hands-on technical role. The postholder takes ownership of incidents and service requests from initial contact through diagnosis to resolution, investigating and resolving issues wherever possible rather than passing them on. Support is provided remotely where practical and in person where the fault is physical, urgent, or the teaching space is in use. The role covers end-user devices, classroom and audio-visual technology, printing, user accounts and access, productivity ... Permanent