https://jobs.co.uk/job/service-desk-agent-pertemps-thames-water--29766043-3cc1-489a-8dd8-ded176d27b38 RSS feed for Service Desk Agent at Pertemps Thames Water. en-gb Tue, 28 Jul 2026 18:14:50 GMT https://jobs.co.uk/job/service-desk-agent-pertemps-thames-water--29766043-3cc1-489a-8dd8-ded176d27b38 https://jobs.co.uk/job/service-desk-agent-pertemps-thames-water--29766043-3cc1-489a-8dd8-ded176d27b38 Tue, 28 Jul 2026 15:51:12 GMT Location: London | Salary: Competitive salary up to £38,000 per annum | Type: Full time | As a Service Desk Agent at Thames Water, you’ll be part of an award-winning team transforming how we deliver IT support across the business. You’ll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You’ll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you’ll play a hands-on role in keeping Thames Water running smoothly. You’ll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you’ll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room t... Full time