https://jobs.co.uk/job/service-desk-agent-247-dv-cleared-la-international-computer-consultants-ltd--a2dbd6c8-9364-4dab-aab0-4f3f8e7a507b RSS feed for Service Desk Agent 24/7 - DV Cleared at LA International Computer Consultants Ltd. en-gb Fri, 28 Aug 2026 16:10:28 GMT https://jobs.co.uk/job/service-desk-agent-247-dv-cleared-la-international-computer-consultants-ltd--a2dbd6c8-9364-4dab-aab0-4f3f8e7a507b https://jobs.co.uk/job/service-desk-agent-247-dv-cleared-la-international-computer-consultants-ltd--a2dbd6c8-9364-4dab-aab0-4f3f8e7a507b Fri, 28 Aug 2026 11:51:53 GMT Location: Basingstoke | Salary: 400.00-400.00 Daily | Type: Contract | Service Desk Agent 24/7Must have an Active DV ClearanceService Desk Agent 24/7 ResponsibilitiesProvide technical support across Microsoft products, operating systems, networks, applications and PCs.Diagnose and resolve customer incidents and technical enquiries within agreed timescales.Take ownership of customer problems and escalate complex issues to appropriate technical teams.Follow established service management processes and accurately document actions and resolutions.Maintain service levels and ensure customer expectations and SLAs are achieved.Support more complex escalations and unexpected technical problems.Monitor service performance through reporting and analysis.Maintain Known Errors, Workarounds and fixes within the knowledge database.Identify opportunities to improve service delivery and existing support processes.Share technical knowledge and effective resolutions across the Service Desk team.Service Desk Agent 24/7 Skills and ExperiencePrevious Service Desk, IT Support or technical support experience.Experience supporting Microsoft products, operating systems, networks, applications and PCs.Strong technical troubleshooting and problem-solving skills.Experience worki... Contract