Service Desk Advisor

Service Desk Advisor Location: BournemouthSalary: 28,000 to 31,000 per annumJob Type: Full Time PermanentAbout the RoleTeamJobs are recruiting for a Service Desk Advisor to join a well established and growing business based in Bournemouth.This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You''ll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.Benefits 28,000 to 31,000 per annum33 days annual leave including Bank HolidaysCompany pensionCompany sick payCareer development and progression opportunitiesEmployee referral programmePerformance related salary reviewsCompany events and team socialsFree flu jabsEye care vouchersMonday to Friday workingModern office environmentThe RoleAs a Service Desk Advisor, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You''ll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.Key ResponsibilitiesRespond to customer enquiries via telephone and email.Deliver a professional and friendly customer experience.Coordinate appointments and schedule engineers where required.Manage customer cases from enquiry through to resolution.Keep customers updated throughout ..... full job details .....