https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--203e3357-0d4a-4cc9-8ebf-27758c2d931a RSS feed for Service Desk Advisor - 1st Line, Windows at Hays Technology. en-gb Thu, 30 Jul 2026 22:35:44 GMT https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--203e3357-0d4a-4cc9-8ebf-27758c2d931a https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--203e3357-0d4a-4cc9-8ebf-27758c2d931a Thu, 30 Jul 2026 11:52:03 GMT Location: London | Salary: 250.00-250.00 Daily | Type: Contract | Service Desk Advisor - 1st Line, Windows market rate (Inside IR35) Hybrid/London ( 3 days onsite)4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment.Key Requirements:Previous experience within an IT Service Desk, Helpdesk or End User Support position.Strong customer service and communication skills with the ability to support both technical and non-technical users.Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices.Confident managing incidents and service requests through a ticketing platform.Ability to prioritise workloads and work effectively in a fast-paced environment.Strong problem-solving skills with a proactive approach to issue resolution.Experience working to SLAs and escalating complex issues where required.Comfortable providing both remote and onsite user support on a shift pattern.Collaborative approach and ability to work effectively across teams.Nice to Have:Experience within healthcare, regulated or business-critical environments.Exposure to ITIL-based support processes.Experience wi... Contract