https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--1ed18bc8-4aba-4f3c-9acf-59c9f8bdeac0 RSS feed for Service Desk Advisor - 1st Line, Windows at Hays Technology. en-gb Wed, 29 Jul 2026 19:02:48 GMT https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--1ed18bc8-4aba-4f3c-9acf-59c9f8bdeac0 https://jobs.co.uk/job/service-desk-advisor-1st-line-windows-hays-technology--1ed18bc8-4aba-4f3c-9acf-59c9f8bdeac0 Tue, 28 Jul 2026 23:00:00 GMT Location: London | Salary: £250 - £300/day £market rate (Inside IR35) | Type: Contract | Service Desk Advisor - 1st Line, Windows -market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents and service requests through a ticketing platform. Ability to prioritise workloads and work effectively in a fast-paced environment. Strong problem-solving skills with a proactive approach to issue resolution. Experience working to SLAs and escalating complex issues where required. Comfortable providing both remote and onsite user support on a shift pattern. Collaborative approach and ability to work effectively across teams. Nice to Have: Experience within healthcare, regulated or business-critical environments. Exposure to... Contract