Service Desk Administrator

Service Desk Administrator

Location: Woolwich , South East London

-------------------------

The Company

An established HVAC and commercial heating specialist is seeking an office-based MandE Contract Support Coordinator to support its service and maintenance operations across Central London.

-------------------------

Job Purpose

To provide administrative support to the service department coordinate engineers across there busy clients sites , including managing quotations, coordinating subcontractor works, and overseeing purchasing processes to ensure smooth day-to-day operations.

-------------------------

Key Responsibilities

- Coordinating engineers diary for PPM visits
- Ensure all quotations are issued accurately and within required timeframes
- Coordinate with subcontractors and engineers to ensure works are quoted and delivered correctly
- Create and manage purchase orders for all site-related works
- Work closely with the Procurement Administrator for orders outside of site capabilities
- Ensure subcontractor compliance and schedule all quoted works with clients and management
- Complete all required client reports relating to the site
- Provide general administrative support as directed by management
- Handle incoming calls to the site office
- Communicate effectively with site engineers regarding reactive, quoted, and planned works to support scheduling and completion

-------------------------

Skills and Qualifications

- Experience using job management systems
- Proficient in Microsoft Office
- Strong communication skills with the ability to liaise with suppliers and subcontractors
- Highly organised with a methodical approach to work
- Self-motivated with the ability to work independently
- Able to work closely with site engineers and Head Office teams

-------------------------

Working Conditions and Package

- Salary: £25,000 – £30k per annum
- 20 days holiday + 8 bank holidays
- Company laptop and mobile phone provided
- Working hours: 8:00am – 5:00pm (including lunch break)