https://jobs.co.uk/job/service-desk-administrator-march--7bbda876-0d14-4cb8-ace2-909f7e0d6675 RSS feed for Service Desk Administrator at March. en-gb Fri, 12 Jun 2026 18:28:10 GMT https://jobs.co.uk/job/service-desk-administrator-march--7bbda876-0d14-4cb8-ace2-909f7e0d6675 https://jobs.co.uk/job/service-desk-administrator-march--7bbda876-0d14-4cb8-ace2-909f7e0d6675 Thu, 11 Jun 2026 23:00:00 GMT Location: Uddingston | Salary: Negotiable | Type: Permanent | The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you’ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution. This is a hands-on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams. Key Responsibilities: Experience working in a 1st line support role  Provide first-line technical support to users via phone, email, and in-person. Manage and prioritise service requests and incidents using a ticketing system. Escalate complex issues to higher-level support teams as necessary. Collaborate with other IT team members to ensure seamless service delivery. First point of contact for all queries from staff. Identify and carry out remote 'first time fixes' on a variety of network and software sol... Permanent