Service Desk Administrator

Your new company An award-winning, established company in the Llanelli area. Your new role We''re looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you''re passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met.Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.Performance and Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability of all service activities and variance invoicing.Service Growth and Sales: ..... full job details .....