https://jobs.co.uk/job/service-designer-sfia-5-txp--6ffaa896-bd55-4d1e-ac4b-8afe18f801b3 RSS feed for Service Designer SFIA 5 at TXP. en-gb Thu, 25 Jun 2026 04:44:18 GMT https://jobs.co.uk/job/service-designer-sfia-5-txp--6ffaa896-bd55-4d1e-ac4b-8afe18f801b3 https://jobs.co.uk/job/service-designer-sfia-5-txp--6ffaa896-bd55-4d1e-ac4b-8afe18f801b3 Tue, 23 Jun 2026 23:00:00 GMT Location: Telford | Salary: £0.00 - £540/day | Type: Contract | Senior Service Designer (SFIA Level 5) Location: Remote (with occasional ad hoc travel) Rate: -540 per day inside IR35 Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) Role Purpose We are looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes. You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs. Core Responsibilities End-to-End Service Design Design, map, and optimise end-to-end service journeys across multiple channels and touchpoints Produce key service design artefacts, including: User journeys Service blueprints Ecosystem maps Ensure alignment between front-stage user experience and back-office processes Identify pain points, gaps, and opportunities across the service landscape Service Strategy & Direction Define and i... Contract