https://jobs.co.uk/job/service-designer-sfia-5-txp--6bace459-ac4b-48ea-adb4-c2179a421a83 RSS feed for Service Designer SFIA 5 at TXP. en-gb Fri, 26 Jun 2026 06:19:56 GMT https://jobs.co.uk/job/service-designer-sfia-5-txp--6bace459-ac4b-48ea-adb4-c2179a421a83 https://jobs.co.uk/job/service-designer-sfia-5-txp--6bace459-ac4b-48ea-adb4-c2179a421a83 Thu, 25 Jun 2026 11:51:08 GMT Location: Wellington | Salary: 540.00-540.00 Daily | Type: Contract | Senior Service Designer (SFIA Level 5)Location: Remote (with occasional ad hoc travel)Rate: 540 per day inside IR35 Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) Role PurposeWe are looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes.You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs. Core Responsibilities End-to-End Service DesignDesign, map, and optimise end-to-end service journeys across multiple channels and touchpointsProduce key service design artefacts, including:User journeysService blueprintsEcosystem mapsEnsure alignment between front-stage user experience and back-office processesIdentify pain points, gaps, and opportunities across the service landscape Service Strategy and DirectionDefine and influence service vision, design principles, and directionEnsure servic... Contract