Service Designer SFIA 5

Senior Service Designer (SFIA Level 5)Location: Remote (with occasional ad hoc travel)Rate: 540 per day inside IR35 Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs Clearance: BPSS required Equipment: Bring Your Own Device (BYOD) Role PurposeWe are looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes.You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs. Core Responsibilities End-to-End Service DesignDesign, map, and optimise end-to-end service journeys across multiple channels and touchpointsProduce key service design artefacts, including:User journeysService blueprintsEcosystem mapsEnsure alignment between front-stage user experience and back-office processesIdentify pain points, gaps, and opportunities across the service landscape Service Strategy and DirectionDefine and influence service vision, design principles, and directionEnsure services are aligned with:User needsBusiness objectivesPolicy and operational constraintsWork across programmes to ensure consistency, coherence, and scalability of services User-Centred Design LeadershipChampion GDS and User-Centred Design (UCD) principles across teamsLeverage user research insights ..... full job details .....