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The team you''ll be working with:
About NTT DATA and TangityNTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long-term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.The RoleAs a
Senior Service Designer
at Tangity, you’ll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You’ll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.You will lead service design activities with increasing autonomy—from framing challenges and planning research to developing holistic service models. You’ll help shape design outcomes that balance user needs, business goals, and technical feasibility. You’ll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.What you''ll be doing:
Scope, plan, and lead service design activities across all phases of design and deliveryConduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain pointsMap and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignmentSynthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvasesFacilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and usersPrototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibilityTranslate insights into actionable service improvements, opportunity areas, and design recommendationsCommunicate complex service concepts and journeys through compelling storytelling and artefactsEmbed accessibility and inclusive design principles throughout the service lifecycleSupport junior designers with feedback, encouragement, and guidanceContribute to the ongoing development of Tangity’s service design practice, methods, and toolsWhat experience you''ll bring:
Core ResponsibilitiesIndependently delivers high-quality design outputs with minimal supervisionParticipates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)Helps translate client or user needs into effective, actionable design solutionsBegins to mentor or support junior team members with constructive feedback and encouragementExpected BehavioursTakes initiative to complete work independently while knowing when to seek input or supportProactively communicates progress and asks thoughtful questions to deepen understandingContributes to the quality and pace of the team’s delivery, offering ideas and solutionsDemonstrates reliability, accountability, and a positive attitude toward challengesWhat We''re Looking For5+ years of relevant experience in Service Design or a related disciplineStrong portfolio demonstrating end-to-end service design capability across sectors or domainsConfident in applying human-centred design principles and inclusive design practicesExperienced in mapping services, synthesising insights, and facilitating collaborative workshopsProficient in communicating design concepts visually and verbally to stakeholdersFamiliar with agile environments and working in multidisciplinary product teamsKnowledge of accessibility standards (e.g., WCAG) and inclusive design methodsStrong written and verbal English communication skillsExposure to Government Digital Service (GDS) and service standardsExperience working in or with the UK public sectorFamiliarity with design systems and integrating service design with digital deliveryDegree in Service Design, UX, HCI, or a related disciplineWho we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network,Cultural and Ethnicity Network, LGBTQ+ and Allies Network, Neurodiversity Network and the Parent Network.For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATAwhat we''ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK and Ireland here: https://uk.nttdata.com/We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team.Back to search
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Negotiable