Service Designer

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsiteContract: Initial 6-month contract with potential extension The Opportunity We''re looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you''ll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You''ll play a key role from problem definition through to delivery, ensuring services are designed around customer needs while delivering measurable outcomes for the business. What You''ll Be Doing Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated, and human touchpoints. Map customer journeys, service blueprints, ecosystems, and operational processes. Facilitate workshops and design-thinking sessions with cross-functional stakeholders. Gather insights from users, colleagues, and stakeholders to shape service improvements. Translate research and business ..... full job details .....