https://jobs.co.uk/job/service-designer-pontoon--9dfe2f45-0e44-4001-acca-1b45c37fa6bc RSS feed for Service designer at Pontoon. en-gb Wed, 17 Jun 2026 16:09:18 GMT https://jobs.co.uk/job/service-designer-pontoon--9dfe2f45-0e44-4001-acca-1b45c37fa6bc https://jobs.co.uk/job/service-designer-pontoon--9dfe2f45-0e44-4001-acca-1b45c37fa6bc Wed, 17 Jun 2026 11:51:32 GMT Location: London | Salary: 10000-500000 Annual | Type: Contract | Job Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role OverviewWe are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases.The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence. Key ResponsibilitiesLead service design activities across the full project lifecycle, from discovery through to refinement and delivery.Shape and define complex problems, translating business and user needs into actionable service design solutions.Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred.Facilitate workshops, design ... Contract