Service designer

Job Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role OverviewWe are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases.The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence. Key ResponsibilitiesLead service design activities across the full project lifecycle, from discovery through to refinement and delivery.Shape and define complex problems, translating business and user needs into actionable service design solutions.Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred.Facilitate workshops, design sessions, and collaborative working groups to drive alignment and decision-making.Work closely with Data Science and Engineering teams to design feasible and scalable AI-enabled services.Create service blueprints, user journeys, process maps, and other service design artefacts.Identify ..... full job details .....