Service Designer

Service Designer6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you''re ready to make a real impact, this is the opportunity for you! Key Responsibilities:Research and InsightPlan and execute qualitative research to capture valuable customer and business insights.Conduct engaging stakeholder interviews, workshops, and discovery activities.Synthesise research findings to uncover themes, patterns, and unmet needs.Build and maintain a central insight repository that promotes evidence-based decision-making.Transform research findings into actionable insights and strategic recommendations.Service DesignLead end-to-end service design activities, from discovery to implementation.Map current and future-state customer journeys and operational processes.Develop service blueprints, ecosystem maps, and innovative service concepts.Define user needs and identify key service opportunities for enhancement.Collaboration and FacilitationFacilitate workshops with diverse ..... full job details .....