https://jobs.co.uk/job/service-designer-pontoon--19556f66-8af5-4461-8cbc-11ead05a7110 RSS feed for Service Designer at Pontoon. en-gb Fri, 21 Aug 2026 19:06:18 GMT https://jobs.co.uk/job/service-designer-pontoon--19556f66-8af5-4461-8cbc-11ead05a7110 https://jobs.co.uk/job/service-designer-pontoon--19556f66-8af5-4461-8cbc-11ead05a7110 Thu, 20 Aug 2026 23:00:00 GMT Location: Manchester | Salary: Negotiable | Type: Contract | Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We''re looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you''ll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You''ll play a key role from problem definition through to delivery, ensuring services are designed around customer needs while delivering measurable outcomes for the business. What You''ll Be Doing Lead end-to-end Service Design activities from discovery through to implementation. Define and solve complex service challenges across customer-facing and operational processes. Design future-state services that integrate digital, automated... Contract