Service designer

Service Designer: Colleague Experience and CRM TransformationDuration: 6 months, with potential for extensionLocation: Edinburgh, 2 days per week onsite Role SummaryExperienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems.The successful candidate will combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements.A key element of the role is understanding how technology and system changes can enable colleague training, adoption and operational change, applying design-led approaches to ensure systems and processes effectively meet colleague and business needs. Key ResponsibilitiesApply service design methodologies to complex operational and technology transformation programmes.Map and understand existing colleague journeys, processes and pain points.Identify opportunities to improve colleague experience, operational efficiency and service delivery.Design improved experiences across people, processes, systems and services.Support the design and implementation of changes to CRM and business-critical platforms.Explore how technical and system changes can enable colleague ..... full job details .....