Service Designer - Leeds

Location: Leeds (Hybrid, 2/3 days per week) Duration: 6 months Day rate - £450pd inside IR35 Clearance: BPSS and SC clearable Human Centered Design - Service Designer Position Description Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you''ll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You''ll play a leading part in shaping service design practices, modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead and Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design and Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate and Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor and Grow: Support and develop junior designers, embedding high ..... full job details .....