Service Designer (Inside ir35/Remote with some travel)

Lead Service Designer - 6 Month ContractLocation: Predominantly Remote (Travel Required)Key Locations: London, Bristol, WarwickContract Length: Initial 6 monthsIR35: Inside IR35Rate: Competitive, market-alignedLead Service Designer - Drive Customer-Centric TransformationWe''re supporting a major transformation programme seeking an experienced Lead Service Designer to play a pivotal role in shaping and embedding service design across a complex, multi-product environment.This is a senior, hands-on leadership role where you''ll act as the right hand to the Service Lead, taking ownership of delivery, leading a small team, and ensuring customer needs sit at the heart of strategic and operational decision-making.You''ll join at a critical stage, helping transition service design from framework and concept development into operational delivery, supporting the programme''s progression from Alpha into Beta.The OpportunityThis role offers the chance to influence a high-profile transformation programme where multiple product teams are working towards a unified customer experience.You''ll be responsible for aligning teams, breaking down silos, embedding service design best practice, and creating the foundations for long-term continuous improvement.The successful candidate will combine strategic thinking with hands-on delivery and be comfortable navigating complexity, ambiguity, and multiple stakeholder groups.Key ResponsibilitiesLeadership andamp; DeliveryLead and coordinate a service ..... full job details .....