Service Designer

Your new company You will be working for a known organisation that is based in London. The likely requirement will be to be on-site 2-3 times per month. This is a 3-month contract with a possible extension for a further 3 months. The rate is inside the scope of IR35. Please note, this isn''t a UX Designer role, but more of a Process Driven role. My clients are looking for someone who can map journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new role Multiple Immediate requirements for Service Designers with business banking experience The workWe''re mapping a major UK bank''s business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer''s first action through to the Back Office steps that fulfil it.What you''ll doMap key business banking journeys end to end, across digital, branch, telephony and customer servicing.Build service blueprints that connect the customer-facing experience to the backstage processes, systems and teams that deliver it.Run discovery and workshops with stakeholders across functions to understand how ..... full job details .....