Service Designer

Service Designer3 months, initialLondon. Hybrid, with travel to client site in central London as the work requires.Market rates inside IR35 - Umbrella onlyThe workWe''re mapping a major UK bank''s business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them.This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually works and where it breaks, from the customer''s first action through to the Back Office steps that fulfil it.What you''ll doMap key business banking journeys end to end, across digital, branch, telephony and customer servicing.Build service blueprints that connect the customer-facing experience to the back-stage processes, systems and teams that deliver it.Run discovery and workshops with stakeholders across functions to understand how each journey really works.Identify handoffs, gaps, duplication and points of failure between channels and teams.Produce clear artefacts that a senior banking stakeholder can read and act on.Must haveDemonstrable service design experience, with a portfolio of service blueprints and cross-channel journey maps that go beyond app and website UX.Banking or financial services experience. Business or commercial banking is a strong plus. Retail ..... full job details .....