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Contract

Service Designer

London
money-bag £550 - £620/day
Posted Yesterday

Service Designer
Max Supplier Charge Rate: -671,5

Remote
Active SC required IS A MUST


Job Description:

Service Designer with extensive experience in the Public Sector, and with Government Digital Services.

  • Lead the service design of end-to-end services that meet user needs and deliver policy intent
  • Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
  • Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
  • Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
  • Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
  • Map existing systems and processes (online and offline), using verified information to provide evidenced ''as-is''
  • Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
  • Facilitate workshops and co-creation sessions with stakeholders and users
  • Align service design with organisational goals, technical constraints, and delivery capabilities
  • Advocate for user-centred and inclusive design practices across the organisation
  • Support the development of service strategies and roadmaps for transformation
  • Track pain points outside of scope of current delivery for future consideration
  • Mentor and guide less senior service designers and contribute to the wider design community
  • Ensure services are designed for scalability, sustainability, and continuous improvement?

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