Service Designer (Contract)

Service Designer (Contract)Rate: £550/day (Inside IR35, via Umbrella)Location: Crawley, West Sussex (2 days onsite per week)Duration: 6 months (extensions likely)Overview:We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving compliant, end-to-end service experiences.Key Responsibilities:Design and optimise end-to-end services across multiple touchpointsProduce service blueprints, journey maps, and other core design artefactsConduct user research and translate insights into actionable improvementsCollaborate with product, delivery, and technical teams to implement solutionsEnsure services meet regulatory, compliance, and governance standardsFacilitate stakeholder workshops and alignment sessionsRequirements:Proven experience as a Service Designer in complex organisationsStrong experience working in regulated environments (eg public sector, finance, healthcare)Expertise in creating service blueprints and mapping end-to-end servicesStrong stakeholder management and communication skillsFamiliarity with GDS or similar service standards (desirable)Additional Info:Hybrid working: 2 days onsite in CrawleyImmediate start preferredExtensions likely based on performanceReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success ..... full job details .....