Service Design & Transition Analyst

Overview

A leading financial services corporation is hiring a

Service Design and Transition Analyst

to join its IT Service Operations team on a 6-month FTC, based in either Chatham or Wolverhampton on a hybrid basis, paying between £51,000 to £57,000.What you’ll do

Manage end-to-end Service Design and Transition activities across projects.Work with Project Managers and IT teams to deliver robust support models and service readiness.Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met.Support continual improvement of Service Design standards and processes.Collaborate across IT, vendors, and business units to ensure seamless service integration.What we’re looking for

3+ years’ IT Service Management experience in an ITIL v3/v4 environment.1+ year in Service Design or Service Transition.Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks.Excellent stakeholder management, communication, and organisational skills.ITIL Foundation certification (v3 or above).Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage.If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored ..... full job details .....