Service Design Manager

Service Design Manager Make a difference. Design and improve services and products through continuous improvement. At Rethink Mental Illness, we re working to become a lean organisation, with continuous improvement embedded in how we work every day. We are looking for a Service Design Manager to join our Planning and Improvement team where you ll help lead improvements in how we design and deliver services and products. The Business Improvement and Technology directorate was formed in January 2026, bringing together Technology and Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning and delivery. What you ll be doing Lead service design and process improvement projects from discovery through to design and optimisation Embed user-centred design grounded in insight, co-design and evidence based decision making. Identify improvement opportunities using data, performance metrics and user feedback Facilitate workshops, ideation sessions and re-design processes Develop process maps, personas, journeys and design artefacts Oversee the production of documentation ensuring alignment to organisational architecture and delivery frameworks. Ensure compliance with ..... full job details .....