https://jobs.co.uk/job/service-design-manager-pontoon--6401b781-ca5f-41c7-ab42-c41a89529e1e RSS feed for Service Design Manager at Pontoon. en-gb Fri, 17 Jul 2026 21:35:01 GMT https://jobs.co.uk/job/service-design-manager-pontoon--6401b781-ca5f-41c7-ab42-c41a89529e1e https://jobs.co.uk/job/service-design-manager-pontoon--6401b781-ca5f-41c7-ab42-c41a89529e1e Thu, 16 Jul 2026 23:00:00 GMT Location: Warwick | Salary: £600 - £650/day | Type: Contract | Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement. Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service... Contract