https://jobs.co.uk/job/service-design-manager-pontoon--63dcda34-87bd-4dfb-b644-338c27e55722 RSS feed for Service Design Manager at Pontoon. en-gb Sat, 18 Jul 2026 15:35:04 GMT https://jobs.co.uk/job/service-design-manager-pontoon--63dcda34-87bd-4dfb-b644-338c27e55722 https://jobs.co.uk/job/service-design-manager-pontoon--63dcda34-87bd-4dfb-b644-338c27e55722 Sat, 18 Jul 2026 11:51:32 GMT Location: Warwick | Salary: 600.00-600.00 Daily | Type: Contract | Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities:Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes.Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement.Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service design activities translate into actiona... Contract