Service Design Lead (CTC and NPPV cleared)

Service Design Lead Location: London - Hybrid - 3 days on site in London Contract Type: Contract Day Rate: Competitive Duration: Initial 6 months with extension potential Security Clearance: NPPV Level 2 or NPPV Level 3 and CTC Clearance are essential requirements Overview We are supporting a major UK Law Enforcement organisation undergoing significant digital transformation and service modernisation. They are seeking an experienced Service Design Lead to help shape, design and improve critical services used by operational teams, frontline officers, investigators and support functions. This is an opportunity to work on high-profile programmes that directly impact public safety, operational effectiveness and the delivery of citizen-facing services. You will play a leading role in ensuring services are designed around user needs whilst balancing operational, security, policy and technology considerations within a highly regulated environment. The successful candidate will bring strong service design leadership experience, ideally gained within Government, Law Enforcement, Policing, Justice, Defence or other complex public sector environments. The Role As Service Design Lead, you will be responsible for leading service design activity across multiple programmes and products, ensuring services are user-centred, accessible, efficient and aligned to organisational objectives. You will work closely with senior stakeholders, operational users, delivery teams, product managers, ..... full job details .....