Service Design and Transition Support

We are looking for an experienced Service Design andamp; Transition Specialist (ITIL v4 certified) to support a large-scale programme. You will be responsible for ensuring all new or changed services are fully designed, transitioned, validated, and accepted into operational support. Key Responsibilities You will be responsible for: Defining service transition plans. Leading Knowledge Management activities, including creating knowledge transition plans, scheduling and delivering knowledge transfer workshops, and ensuring complete and accurate transfer from development teams. Defining service requirements. Developing a robust service support model with active stakeholder engagement. Designing, constructing, and facilitating Service Process Testing, ensuring all service processes are validated through structured rehearsal and testing approaches. Defining Early Life Support plans and criteria, and managing ELS dashboards. Managing service progress reporting, overseeing meeting and workshop actions, and delivering service rehearsals. Supporting the development of service agreements. Supporting project documentation and governance activities. Required Experience Proven background in Service Design and Transition within complex, structured environments. ITIL v4 certification. Demonstrated experience running service and knowledge transition workshops. Ability to define service requirements and build effective service support models. Hands-on experience with knowledge transition ..... full job details .....