https://jobs.co.uk/job/service-delivery-manager-viqu-ltd--091eee15-6e2b-418a-add1-e2a44158de0f RSS feed for Service Delivery Manager at VIQU Ltd. en-gb Fri, 28 Aug 2026 16:57:10 GMT https://jobs.co.uk/job/service-delivery-manager-viqu-ltd--091eee15-6e2b-418a-add1-e2a44158de0f https://jobs.co.uk/job/service-delivery-manager-viqu-ltd--091eee15-6e2b-418a-add1-e2a44158de0f Fri, 28 Aug 2026 11:51:53 GMT Location: Birmingham | Salary: 50000.00-50000.00 Annual | Type: Permanent | Service Delivery ManagerFully Remote | Permanent | £60,000VIQU are partnering with a growing technology organisation to recruit a Service Delivery Manager to manage global customer relationships and the delivery of technical services.This is an excellent opportunity for someone with 2-3 years'' Service Delivery experience who is ready to take the next step, broaden their responsibilities and develop within a growing technical environment.Key Responsibilities: Manage service delivery across multiple customers.Run QBRs and regular service reviews.Monitor SLAs, KPIs and service improvement actions.Build strong customer and stakeholder relationships.Manage escalations and high-priority incidents.Identify opportunities to improve customer services. Key Requirements: 2-3+ years'' experience within Service Delivery or Technical Service Delivery.Managed services/MSP experience.Experience running QBRs and service reviews.Good understanding of ITIL, SLAs and service improvement.Technical understanding of IT infrastructure.Backup/disaster recovery exposure would be beneficial.Rubrik, Druva, Zerto, Commvault or NetBackup knowledge is advantageous.Strong customer-facing and communication skills... Permanent