https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--bf3006a3-b46f-4a0e-a87d-73204f8eab93 RSS feed for Service Delivery Manager at VIQU IT Recruitment. en-gb Sun, 30 Aug 2026 00:49:45 GMT https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--bf3006a3-b46f-4a0e-a87d-73204f8eab93 https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--bf3006a3-b46f-4a0e-a87d-73204f8eab93 Sat, 29 Aug 2026 11:52:52 GMT Location: Birmingham | Salary: 60000.00-60000.00 Annual | Type: Permanent | Service Delivery ManagerFully Remote Permanent £60,000 VIQU are partnering with a growing technology organisation to recruit a Service Delivery Manager to manage global customer relationships and the delivery of technical services. This is an excellent opportunity for someone with 2-3 years'' Service Delivery experience who is ready to take the next step, broaden their responsibilities and develop within a growing technical environment. Key Responsibilities: Manage service delivery across multiple customers. Run QBRs and regular service reviews. Monitor SLAs, KPIs and service improvement actions. Build strong customer and stakeholder relationships. Manage escalations and high-priority incidents. Identify opportunities to improve customer services. Key Requirements: 2-3+ years'' experience within Service Delivery or Technical Service Delivery. Managed services/MSP experience. Experience running QBRs and service reviews. Good understanding of ITIL, SLAs and service improvement. Technical understanding of IT infrastructure. Backup/disaster recovery exposure would be beneficial. Rubrik, Druva, Zerto, Commvault or NetBackup knowledge is advantageous. Strong customer-facing and commun... Permanent