https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--26c339f9-1d85-4130-91cb-b1a65a8c74d6 RSS feed for Service Delivery Manager at VIQU IT Recruitment. en-gb Tue, 25 Aug 2026 23:06:28 GMT https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--26c339f9-1d85-4130-91cb-b1a65a8c74d6 https://jobs.co.uk/job/service-delivery-manager-viqu-it-recruitment--26c339f9-1d85-4130-91cb-b1a65a8c74d6 Tue, 25 Aug 2026 11:56:14 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | Service Delivery Manager Remote £50,000 - £60,000 VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team. The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance. The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection. Key Responsibilities of the Service Delivery Manager: • Conduct quarterly service reviews and ensure services meet agreed standards • Manage around 60 customer accounts and proactively prioritise customer requirements • Analyse reporting data to identify trends and potential issues • Produce high-quality customer reports and presentations • Track service actions and ensure timely follow-up • Manage escalations with Service Desk and Technical teams • Monitor support tickets and drive resolution where required • Build strong customer, partner and internal relationships Key Experience Required of the Service Delivery Manager: • 2+ yea... Permanent