Service Delivery Manager

Service Delivery ManagerPeterborough Permanent Hybrid£65,000 - £70,000VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function.Key Responsibilities: Design and implement a centralised IT support model.Establish governance, SLAs, and performance frameworks.Embed practical ITIL processes and best practices.Lead and manage a team of 6 Regional Managers.Oversee delivery across a distributed IT function of 160 staff.Drive consistency across multiple regions and sites.Act as a key stakeholder contact across the organisation.Collaborate with transformation teams to enhance operations.Monitor performance and continuously improve service quality.Manage stakeholder expectations in a complex environment. Key Requirements: Strong background in ITSM, service delivery, or MSP environments.Proven experience building or transforming functions.Strong knowledge of ITIL frameworks and application.Experience managing managers and multi-layered ..... full job details .....