Service Delivery Manager

Responsibilities

Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.

Ensure training and competency checks are in place for all roles.

Monitor operational performance, follow up on complaints, and problem-solve for operational challenges.

Deliver a first-time collection culture and meet all contractual performance KPIs.

Lead our people and assets to deliver or exceed service expectations.

Develop an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.

Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.

Investigate safety incidents, underperformance and disciplinary incidents.

Essential

Experience in developing/mentoring people

Multi-faceted stakeholder relationship management, including Clients, Contractors and members

Desirable

IOSH Managing Safely

Waste management

ApplicationApply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This recognition reflects our commitment to our people, showing that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career. We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Salary: 42,081.68 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday, with additional working catch up Saturdays after Bank Holidays

Location: Veolia Dropmore Road, Burnham, Slough SL1 8ND

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

25 days of annual leave

Access to our company pension scheme

Discounts on everything from groceries to well-known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

One paid day leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

Access to company ..... full job details .....