https://jobs.co.uk/job/service-delivery-manager-trusted-technology-partnership--207eb735-95a0-454b-bc5d-8787a5216613 RSS feed for Service Delivery Manager at Trusted Technology Partnership. en-gb Sat, 29 Aug 2026 16:46:09 GMT https://jobs.co.uk/job/service-delivery-manager-trusted-technology-partnership--207eb735-95a0-454b-bc5d-8787a5216613 https://jobs.co.uk/job/service-delivery-manager-trusted-technology-partnership--207eb735-95a0-454b-bc5d-8787a5216613 Sat, 29 Aug 2026 11:53:22 GMT Location: Ringwood | Salary: 10000-500000 Annual | Type: Permanent | Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations and business objectives. As Service Delivery Manager, you will be responsible for the day-to-day leadership and performance of our Service Desk function, overseeing 1st Line, 2nd Line, and Service Management teams. You will ensure service excellence by driving the achievement of contractual KPIs, managing customer escalations, producing insightful service reporting, and maintaining high standards of operational performance across the support function. Duties Include: Ensure contractual KPIs, SLAs and compliance targets are consisten... Permanent