Service Delivery Manager

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site)Salary: Up to 80,000 + Bonus + Excellent Benefits About the CompanyA leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The RoleThis role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You''ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities:Own and manage day-to-day service performance across all restaurant-facing IT services.Act as the primary contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability.Establish a governance structure for service reviews, continuous improvement, and supplier collaboration.Lead service reporting, SLA tracking, and root cause analysis for major ..... full job details .....