Service Delivery Manager

Are you an experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities?Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most strategically important customer accounts.This is a high-profile role where you''ll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams. Salary - 70,000 plus benefits Monday - Friday - Office based in Watford Some of the duties will include: Own and develop relationships with key customer stakeholdersBecome the trusted primary contact for your portfolio of major accountsLead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plansEnsure service delivery consistently meets agreed contractual commitmentsProactively identify and resolve customer issues, managing escalations through to completionWork closely with internal operational and technical teams to deliver outstanding customer outcomesAnalyse service performance and identify opportunities for continuous improvementPrepare compelling proposals and executive-level reports tailored to customer requirementsMaintain a strong understanding of customer needs, priorities and future requirements The ..... full job details .....