Service Delivery Manager

Job Title: Service Delivery ManagerSalary: up to £65,000 p/a DOE (plus £5,000 car allowance)Location: Leeds (hybrid work available)We are looking for a proactive and customer-focused Service Delivery Manager to take ownership of delivering high-quality IT services across a portfolio of clients. You''ll act as the primary point of contact for service performance, ensuring contractual commitments are met, relationships remain strong, and service standards consistently exceed expectations.Join a well-established and award-winning technology solutions provider with a strong presence across the UK. With decades of experience supporting organisations in both the public and private sectors, the company delivers innovative IT solutions and services that help customers achieve their business objectives. Operating nationwide, they partner with leading technology vendors and pride themselves on delivering exceptional service, driving digital transformation, and creating positive outcomes for clients through a consultative and customer-centric approach.What you''ll be doing: Service Delivery Manager Build and maintain strong client relationships, acting as the primary contact for all service matters.Lead regular service review meetings, monitor SLA and KPI performance, and present monthly service reports to customers.Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.Identify and drive continual service improvement ..... full job details .....