https://jobs.co.uk/job/service-delivery-manager-tech-mahindra--fc419575-018d-478c-9705-20c9dca43b63 RSS feed for Service Delivery Manager at Tech Mahindra. en-gb Fri, 24 Jul 2026 15:59:03 GMT https://jobs.co.uk/job/service-delivery-manager-tech-mahindra--fc419575-018d-478c-9705-20c9dca43b63 https://jobs.co.uk/job/service-delivery-manager-tech-mahindra--fc419575-018d-478c-9705-20c9dca43b63 Fri, 24 Jul 2026 11:52:23 GMT Location: City | Salary: 60000.00-60000.00 Annual | Type: Permanent | Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and ... Permanent