Service Delivery Manager

We are seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts.This is not a business development or new business position. Instead, you will focus on building strong, long-term client relationships, ensuring contractual commitments are met, and delivering an exceptional customer experience.Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that add value to your customers.About YouThe successful candidate will ideally be degree educated and have previous experience within a technical service environment, managing high-value customer accounts with fixed contractual agreements.You will possess exceptional attention to detail, with a thorough understanding of contractual documentation and the ability to quickly interpret contractual clauses to ensure compliance and effective service delivery.As the role involves regular visits to customer sites, you should be comfortable travelling as required.Key ResponsibilitiesDevelop and maintain strong, long-term relationships with key customer stakeholders.Act as the primary point of contact for your allocated accounts.Manage Service Level ..... full job details .....