Service Delivery Manager - Systems Integrator

Looking for an opportunity to lead service excellence in a fast-growing technology environment?A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. With a focus on long-term partnerships, innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction.Ready to take the lead in delivering outstanding IT services? Apply now!Responsibilities:Oversee day-to-day service management operationsMaintain and strengthen long-term client relationshipsManage client escalations with urgency and professionalismIdentify and execute up-selling opportunities within existing accountsDrive Continual Service Improvement (CSI) initiativesEnsure effective financial and resource management for client accountsCollaborate with suppliers and third-party vendors to maintain service levelsRequirements:ITIL Certification (Foundation or higher)Minimum 5 years'' experience in Service Management rolesPrevious experience working in a Managed Service Provider (MSP)Proven ability to manage escalations and complex service issuesStrong understanding of IT infrastructure, cloud technologies, and cyber securityExcellent stakeholder and supplier management skillsBenefits:Comprehensive Health InsuranceGenerous Annual Leave EntitlementSupportive, growth-oriented work environmentOpportunities for professional ..... full job details .....