Service Delivery Manager

JOB DESCRIPTION Job Title:Service Delivery Manager Department:IT, Data and Digital Onshore/Offshore:Onshore Location:Aberdeen Reports to:IT, Data and Digital Manager Temporary Contract - PAYE tax status 12-month contract Start date ASAP Role Purpose The Service Delivery Manager is responsible for ensuring the reliable, efficient, and secure delivery of IT services that support critical business operations. They act as the bridge between IT and business units, managing vendor relationships, service performance, and compliance with industry standards, while driving continuous improvement and alignment with strategic objectives in a highly regulated and safety-critical environment They will: Manage delivery from the key vendor companies that provide IT support ensuring contractual obligations are met and services are aligned with business needs and compliance standards. Oversee the delivery and performance of IT services ensuring systems are consistently available and meet SLAs. Collaborate with business units to understand operational priorities and translate business requirements into service delivery plans that support strategic goals. Collaborate with the Cyber Security Manager to monitor and mitigate the IT derived risks for the organisation. Geographical Span:Company Assets - UKCS Travel Required:Occasional as required Manage the IT service contracts, conducting regular service reviews and performance assessments, escalating and resolving ..... full job details .....