Service Delivery Manager (SDM)

Overview

Job Title: Service Delivery Manager (SDM)Location: London, UK / HybridJob Type: PermanentResponsibilities

Perform an ITSM consultant role acting as a catalyst for Continuous Service Improvement within the organisation and providing Service Level Management support to the Service Level ManagerProvide SME, governance and assurance of Service Levels, incl. OLAs and Underpinning Contracts (UCs) across the EBRD EcosystemConvert existing agreed contractual SLAs into report condition formula to enable SLA configuration in Service Now - may require negotiating SLA conditionsEstablish and embed CSI Process across ecosystem and lead the CSI ForumService Now Reporting: Skills with ability to extract data from Service Now, analyse and summarise progress and performance in report/ scorecardContact

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