Service Delivery Manager (SC)

Location: Corsham (3 days per week onsite) with occasional travel to other UK sitesSecurity Clearance: Active SC Clearance required (DV Clearance highly desirable)Salary: Competitive and negotiable depending on experienceType: PermanentThe OpportunityWe are seeking an experienced Service Delivery Manager to join a growing and high-profile technology environment supporting critical services and stakeholders across multiple locations.This is an excellent opportunity for a customer-focused professional who excels at building strong relationships, driving service excellence, and ensuring customers are engaged throughout the delivery journey.The successful candidate will act as a key interface between technical teams and customers, ensuring services are delivered effectively while maintaining a strong focus on communication, continuous improvement, and stakeholder satisfaction.Key ResponsibilitiesOwn and manage service delivery across a portfolio of customers and services.Build trusted relationships with stakeholders and ensure customers remain informed and engaged throughout the service life cycle.Act as the primary point of contact for service-related issues, escalations, and performance discussions.Facilitate regular service reviews and provide meaningful reporting against agreed service levels.Drive continual service improvement initiatives and identify opportunities to enhance service performance.Work collaboratively with technical and operational teams to ensure effective ..... full job details .....