Service Delivery Manager

Overview

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.Service Delivery ManagerEly£40,415 - £42,542 per year40 hours per week

– Monday to Friday – 8:00am – 4:30pmWe are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in Ely. As Service Delivery Manager you will cover different sites across the East. Your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. 1 in every 7 weeks will be on an out of hours rota, this will be phone based taking calls from operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standardInspecting works completed to ensure these represent value for money e.g. efficient use of materialsMaintaining compliance for health and safety, ensuring this is promoted and adhered toHandling complaints and breakdowns in service to meet customer expectationsWorking with colleagues to ensure work is arranged, prioritised and completed in an efficient mannerSkills and experiences

To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject, currently undertaking these qualifications or prepared to undertake the qualifications with the support of Sanctuary Group. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an applicationRecent experience of undertaking a similar role, preferably within a building maintenance or facilities management environmentWorking knowledge of the application of Health and Safety legislationProven experience of working to deadlines and prioritising workloadsElectrical qualification would be an advantageBasic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licenceAs part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:25 days annual leave plus public holidaysA pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plansWellbeing support and toolsEmployee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues£40,415 per annum (rising to £42,542 per annum after 12 months, subject to satisfactory performance)If you''re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.ukWe reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.Job Segment:

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