Service Delivery Manager Retail IT

Service Delivery ManagerLocation: Milton Keynes BackgroundThe Retail Implementation Team within a major retailer is responsible for delivering new IT solutions and changes to existing IT systems across the store estate, driven by evolving business requirements. This includes delivery across the UK, Republic of Ireland, Channel Islands, and the retailer''s Franchise Partners.Recent initiatives within the Retail Implementation area include:Upgrade of Local Area Network (LAN) and wireless infrastructure across all storesEnhancement of in-store printing capabilitiesDelivery of network and hardware solutions enabling Franchise Partners to use the retailer''s stock management systemsDeployment of additional hardware to support peak trading periodsExpansion of Self-Check-Out tilling across the store estateDelivery of hardware to support new till scanning solutionsRole OverviewWe are seeking an experienced Service Delivery Manager to take day-to-day responsibility for the successful delivery of small to medium-scale Retail Implementation projects. The role requires strong service delivery expertise, excellent stakeholder communication skills, and the ability to build and maintain effective relationships across internal teams and a diverse third-party supplier base.The ideal candidate will have previous service delivery or implementation management experience, with a proven track record of delivering hardware deployments within retail or large corporate environments. Strong Excel, ..... full job details .....