https://jobs.co.uk/job/service-delivery-manager-reed--c95fa849-cc88-4ec1-9cfd-b8a286e7578a RSS feed for Service Delivery Manager at Reed. en-gb Tue, 27 Oct 2026 19:09:19 GMT https://jobs.co.uk/job/service-delivery-manager-reed--c95fa849-cc88-4ec1-9cfd-b8a286e7578a https://jobs.co.uk/job/service-delivery-manager-reed--c95fa849-cc88-4ec1-9cfd-b8a286e7578a Tue, 27 Oct 2026 12:52:50 GMT Location: Newport | Salary: 10000-500000 Annual | Type: Permanent | Service Delivery Manager Newport - hybrid Permanent £62,000 + Benefits The Opportunity Reed Technology is partnering with a leading organisation to recruit an experienced Service Delivery Manager. This is an exciting opportunity to take ownership of a portfolio of critical IT services delivered through a strategic partner and supplier network. Working within a SIAM environment, you will act as the service integrator, ensuring suppliers consistently deliver against agreed service levels, KPIs and contractual commitments while driving continuous service improvement across the business. This role combines both technical and stakeholder-facing responsibilities and would suit someone who can translate complex technical performance into meaningful business outcomes. Key Responsibilities Own the end-to-end delivery and performance of assigned IT services and products. Manage and monitor supplier performance against SLAs, KPIs and contractual obligations. Lead service review meetings and hold partners accountable for service delivery standards. Drive continual service improvement initiatives, developing short, medium and long-term improvement plans. Work closely with Incident, Problem a... Permanent