Service Delivery Manager

Route Manager - First Class Onboard ServicesPermanent £34,000 - £35,000 per annumReed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin.This is a hands-on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first-class hospitality service is delivered consistently on every journey.The RoleAs Route Manager, you will take full responsibility for the day-to-day operational delivery of first-class onboard services across your assigned route. With a strong on-train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained.You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high-end experience from departure to arrival.Qualifications and ExperienceDegree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred)Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environmentsStrong working knowledge of food hygiene regulations, health and safety requirements, and ..... full job details .....